Case Study: Email Error

Have you or someone in your organization ever been working on your computer when all of a sudden, a very cryptic error message appears on the screen? Or worse yet your desktop disappears and all you see is a blue screen?

One of our current clients was working in their email platform. They were reading, composing, and saving draft messages. Shortly after our client hit the send button to send a newly composed email, an unintelligible error appeared on the screen.

Our client immediately called Adivi’s support line and within a very short time, Adivi was able to diagnose the problem to be with the recipient’s email server. Adivi initiated a conference call with the recipient, the recipient’s email company, and our client.

After talking for a few minutes, the recipient explained they had just undone a company-wide upgrade and their email platform was experiencing problems. The recipient had not been made aware of these upgrades or issues.

Because Adivi was managing the client’s Information Technology, they only had to place one phone call and the unintelligible error was resolved in less than an hour.

Adivi Corporation's AMS® seamlessly delivers an entire enterprise-class data center with all the "bells and whistles" minus the traditional expense and commitment. Managing your e-mail support is only one aspect of our service.

If you would like to learn more about how our model allows us to immediately impact your business and reduce typical IT expenditures by sixty to ninety percent, contact us. We’d love to work together to make a big impact on your business.